Frequently Asked Questions
Everything you need to know about Zermat products, shipping, and more.
Are Zermat products cruelty-free?
Yes, we are committed to ethical beauty. Zermat does not test any of our finished products or ingredients on animals, and we work exclusively with suppliers who share our values.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for skincare and fragrances?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are your fragrances long-lasting?
Our fragrances are formulated with high-quality essential oils and concentrations, ensuring a scent profile that lasts between 6 to 10 hours depending on the specific collection and your skin chemistry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I find the right shade for my skin tone?
We provide a comprehensive digital shade finder on each product page. Additionally, our beauty experts are available via live chat to offer personalized recommendations based on your undertones.